Terms of Service

1. About these terms

These terms apply when you add Plair to a Discord server, use its commands or buttons, use the dashboard at this website, or buy Plair Premium. Plair is run by the Plair team, Norway (contact: plaircontact@gmail.com, or our support server on Discord). By using Plair you agree to these terms and to our Privacy Policy.

2. Who can use Plair

You must be allowed to use Discord and follow Discord's Terms of Service and Community Guidelines. To buy Premium you must be an adult, or have permission from a parent or guardian.

3. Server admins' responsibility

Plair acts on the settings chosen by a server's owner and Administrators. Depending on those settings, Plair can for example create and delete channels and roles, restore deleted ones, remove roles from people, time out or kick members, and log messages. Please check your settings before using them. You are responsible for:

• the settings you choose and the actions Plair takes because of them;
• telling your members about features that affect them, such as tickets, AI answers, verification and mod logs;
• giving Plair only the permissions it needs.

Backups help, but they can't bring back everything (for example, messages are never backed up). Plair is not a replacement for your own care.

4. Fair use

You may not:

• try to hack, overload or get around Plair's limits, security or payments;
• use Plair to harass people, spam, raid other servers, or break Discord's rules or the law;
• use AI answers to produce harmful, illegal or misleading content;
• copy or resell Plair as your own service.

If you do, we may block you or a server from Plair, with or without Premium, and without a refund where the law allows.

5. Premium and Pro

"Premium" below means both paid plans, Premium and Pro.

• Price: the price shown on the payment page, in Norwegian kroner (NOK), including any taxes.
• Renewal: Premium is a monthly subscription for one server. It renews automatically every month until you cancel.
• Changing plans: you can switch between Premium and Pro on the Plans & billing page. When you upgrade, you pay the difference for the rest of the month right away; when you downgrade, what's left becomes credit on your next payments.
• Cancelling: cancel any time on the Plans & billing page or under "Manage billing". You keep Premium until the end of the month you already paid for. After that, the server goes back to the Free plan and its settings are kept.
• Payment problems: if a renewal payment fails, Premium keeps working for 3 more days while Stripe tries again. After that, the server moves to Free until it's paid.
• Limits: each plan has monthly limits, such as the number of AI answers. Unused answers don't carry over to the next month.
• Price changes: we'll tell you at least 30 days before a new price applies to your next renewal. You can cancel before then.
• Payment provider: payments are processed by Stripe. Plair never sees your card details.

6. Right of withdrawal and refunds

If you buy as a consumer, you have a 14-day right of withdrawal (angrerett) for your first Premium purchase. Premium starts right away when you pay. If you change your mind within 14 days, email plaircontact@gmail.com with your server's name and we'll refund that first payment in full.

After that, payments for months that have started are not refunded, unless the law says otherwise or Plair didn't work as promised.

7. AI answers

Premium AI answers are written by Claude (Anthropic), based on the information the server's admins give it. AI can make mistakes or misunderstand questions. Answers are marked as AI answers, and members can always press "Talk to staff". AI answers are not professional (for example legal, financial or medical) advice. Server admins decide whether to turn AI answers on.

8. Availability and changes

We work hard to keep Plair online and working, but we can't promise it will always be available or free of mistakes. Discord, Stripe or Anthropic can also have problems that affect Plair. We may improve, change or remove features. If we remove a paid Premium feature, we'll offer a fair solution, such as a partial refund.

9. Liability

As far as the law allows, we are not responsible for indirect losses, lost data, or what happens because of settings a server's admins chose. Our total responsibility to you is limited to what you paid us in the last 12 months. Nothing in these terms takes away rights you have under mandatory consumer law.

10. Ending

You can stop using Plair at any time by removing it from your server and cancelling Premium. We can stop providing Plair to a user or server that breaks these terms. If we shut Plair down completely, we'll give notice and refund Premium time that was paid for but not used.

11. Law and disputes

These terms are governed by Norwegian law. If something goes wrong, please contact us first. Most things can be solved quickly. Consumers can also get help from Forbrukerrådet. Disputes go to the Norwegian courts, but if you're a consumer you keep the right to use the courts where you live.

12. Changes to these terms

If we change these terms, we update the date at the top. Important changes are announced on the website or in Discord before they apply. If you keep using Plair after that, the new terms apply.